![]() I open the door to the Airbnb to SIX yes, I said 6 police cars and 9 officers. Exhausted and ready to get the car unpacked, I go back outside and head to the car to get my belongings. After walking over Amazon packages everywhere, to try and open the door, we finally got into the home. I can only tell you that the lock box was very difficult to get open, the guests that were in the other house, said they had the same issues. They moved me to the house behind the house I was supposed to be in. ![]() Will never be going through Airbnb again and be careful if you use them especially if the host is named Komffy!Īpparently, there are two homes on the listing and the one I thought I had booked, was already booked for the weekend. It was an awful experience and they let the host get away with keeping $950 from us. I have never had a problem with Airbnb before, but I also have never had to contact them. I cannot believe first of all that they would cancel our reservation without at least notifying us and then secondly not return any of our money for a place we weren't able to stay at. This all happened on the 14th of March, and I finally got a response yesterday on March 30th, that they are not providing a refund and have closed the issue. I was trying to get into contact with Airbnb almost every day and they wouldn't answer their phone, but instead send texts through the Airbnb app stating, "We will get back to this issue tomorrow", and then never respond the next day. Airbnb also stated they would help us find another place to stay for the week, but ended up responding hours later that they couldn't help.Īfter a terrible night, we ended up finding our own place to stay and were only concerned about getting our money back which was almost $1000. They kept saying they would get back to me and would take hours, even though we were 4 girls stranded with now nowhere to stay during Spring Break when everything was booked out. ![]() Airbnb had the worse customer service I have ever experienced. I got in contact with the host Komffy who refused to speak to me and said I had to take it up with Airbnb. ![]()
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